Filark, I think even the people here pointing out the lack of official company response on the forums will tell you that actual customer support, for getting your machine up and running, is quite exceptional. I would not hesitate to recommend the company from a customer service (fix your broken machine, resolve a hardware/software issue) perspective.

Synked, thanks for sharing your positive experience with support and Filark, thanks for sharing your concern so this issue can be addressed for people reading the forums and wondering about the same thing. Other than that brief time when support was extremely backed up from all the Home Shopping Channel purchases at once, I think you'll find a LOT more positive than negative reactions.

And, especially since the service issues I had were dealt with personally by someone who no longer works at Entourage, it's nice to hear that these standards are still being upheld.