I would just like to share that my eDGe's touch screen became unresponsive couple weeks ago. I contacted customer support, and after verifying that it was a hardware issue, they transferred me to the RMA department, where they sent me a free shipping label to send my eDGe in for repair.

Today, I got my eDGe back! The touch screen was completely fixed and everything works great!

Just wanted to give a shout-out to the hardworking enTourage staff who work hard to keep customers happy. =) I'm very satisfied with the service I received!!