Quote:
Originally Posted by NiaTrue
It sounds as if an edict has been handed down: No enTourage employee shall post to the forum without prior vetting and approval of potential posts by The Powers That Be. And such an edict could mean any number of things--a new marketing director who is decidedly Old School, a potential buyout by another company, imminent company death, or just a terribly swamped forum administrator.
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As Snow implied, much of the customer frustration has been caused by projected deadlines being announced and then not met, so perhaps they thought forum avoidance was a good strategy. But now that's led to a different sort of frustration.
At some point, no marketing strategery can make up for an unimproved product. (Well, unless you're a Cupertino fruit company that shall remain nameless)