Thanks for sharing your story. Several of us have similar above-and-beyond customer service success stories. Welcome to the club.

I know a lot of us are involved in discussions about why this isn't updated yet or why don't we have this feature yet, but it really does bear repeating that Entourage appears to put a lot of effort into making sure its customers are happy with working devices.

I think it's great that potential customers can come and read these forums and decide for themselves whether they would be happy with what the device promises now (knowing that they will receive whatever support they need to make sure the device functions properly), or whether they want to wait to see if future update bring a different set of functions, or choose a different product better suited to their needs.