I thought I'd relate my recent experience my PE failure and with EnTourage Support for anyone experiencing a similar situation.
Two evenings ago, I read a novel on the PE and shut it down as I normally do.
Yesterday morning, when I turned the device on, the initializing message came up on the reader, but the tablet remained black and after the first three "booting" lights appeared, the device locked up. I had to use the reset push button to clear the screen.
I attempted booting multiple times, and once waited for 4 hours just to see if the system was busy for some reason....to no avail. Also tried removing the SD card...again no luck.
I called support, and the service representative had me restart the device while holding in the menu and screen rotate buttons...to no avail. He then escalated my ticket to a "Tier 3" and told me to expect a call during the workweek....most likely Monday or Tuesday.
Since I have a couple of meeting on Tuesday, I wasn't thrilled because I thought I would probably end up sending the device back to enTourage for repair.
Much to my surprise, I had an e-mail this morning from support; including an update file and clear, concise instructions for restoring my device. Once I downloaded the file to my flash drive, I was easily able to do a restore (fortunately all of my files and APK backups were on an SD card....since the device was wiped clean).
I have no idea what caused the corruption of the system files....had not installed any new apps or changed anything for several days.
As my father told me "it isn't a matter of "if" an electronic device will fail....it's "when." Knowing that the enTourage support folks are responsive and now having the ability to restore the device quickly is reassuring.
Just thought I'd share a positive experience!