Hi Jezreel. I have read elsewhere in these forums, if I remember right, that sometimes when you phone tech support, you get routed through call center staff members that are not knowledgeable about the eDGe. You probably connected with one of those. You may try emailing tech support instead the next time you have a question (unless you really need the answer immediately).

Regarding the two-screen utility - fgruber's solution is similar to what I do since I also read lots of academic articles. So far, this system is sufficient for what I need.