Quote:
Originally Posted by Chubulor
Thinking about it again, I guess that the big screen TVs are their real moneymakers, as they can cost $1000 and up. Traipsing all the way down to the stock room to satisfy some cheap schlub looking to spend a measly $400 might cause them to miss out on the real money.
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Wouldn't providing a good level of customer service draw in more people, though? So, shouldn't the "schlubs" be just as important as those people dropping the big bucks? Especially if they are working on commission.