MobileRead Forums - View Single Post - A special thanks to the Entourage Edge customer service!

LarsonMattr · 01-12-2011, 08:12 PM

Hi,

Recently I sent in my Entourage Edge reader using the RMA system. The customer service was flexible with when I would send in the device, as well as quick to supply a Fedex return slip. I sent in the device and I got back my Edge within 2-weeks time, and all the device I got was completely 100% functioning as brand new (I think I may actually have gotten a new eDGe in fact). All my data was still preserved on the device - which was also really great. I am quite happy with the customer service and response time at EE - you guys are fantastic! Good job!

Best -
Matt

01-12-2011, 08:12 PM	#1
LarsonMattr Edge User	A special thanks to the Entourage Edge customer service! Hi, Recently I sent in my Entourage Edge reader using the RMA system. The customer service was flexible with when I would send in the device, as well as quick to supply a Fedex return slip. I sent in the device and I got back my Edge within 2-weeks time, and all the device I got was completely 100% functioning as brand new (I think I may actually have gotten a new eDGe in fact). All my data was still preserved on the device - which was also really great. I am quite happy with the customer service and response time at EE - you guys are fantastic! Good job! Best - Matt