Quote:
Originally Posted by borisb
Are we sure the restocking fee is for a defective product return? Normally restocking fees are charged when customers return a slightly used but perfectly functional product. They have to ensure all the contents and manuals are there and re-shrinkwrap it, and/or resell it at a discount ("refurbished"), hence the cost to the retailer.
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Acording to the language in their terms yes
here is a section of the terms
1. If the product is defective/ Dead on Arrival/ Incorrect, you must contact
Notion Ink at
preordersupport@notionink.com & open up a case for
Return, In this case you need to ship the product back with all the original
packaging, accessories etc along with the letter from yourself stating the
reason. After the inspection of the product & evaluation of your case,
Notion Ink will refund the entire amount minus 5% service fees of the
invoice value. You can also opt for the replacement product at no extra
cost except the 5% Service Fees of invoice value.