Why I cut them (companies with re-stocking fees) a bit of slack is because you can always waive it for a defective device and charge it to people who are kinda clueless, e.g. the people who return the PE because it doesn't have a replaceable battery or because it lacks a backlit eink screen. I get so frustrated when I read those complaints on HSN and think some people deserve to be charged a re-stocking fee. But I can be misanthropic that way.