Starting up and launching a new product is really tough. enTourage did so successfully, but people still rail against them, right? Notion Ink needs a bit of slack and patience from customers to get this thing out the door. Only when they admit failure (sort of like JooJoo where you knew it clearly was over, if I remember right) should the company be duly reviled. To date, I wouldn't say they've done anything wrong, they've merely struggled - and that's where too much transparency and public knowledge can be a bad thing (if you knew how a chicken was butchered in a commercial op, you probably wouldn't eat chicken, for example...).