Hi Hopi:

As for further follow-up, my eDGe arrived back on 24 December, about 2 1/2 weeks after I sent it. It arrived in great shape, fully functional and cleaned! In short, my experience with getting warranty service was first-rate in all regards. I hope you have a similarly great experience. I was never given, nor did I ask for, the details of the return of the unit to me, such as an exact shipping date or tracking number.