Hi Hopi:

As for an update, I sent my unit (from Tokyo) on 7 December 2010. It was received at the eDGe Service Center on 10 Dec 2010 (Friday), as FedEx said it would be. On 17 December, I received an email from Entourage stating that it had been received on 13 December (thats a Monday, so I understand the weekend delay) and they told me there was a problem with a cable, which was replaced. That email on 17 Dec stated they would "ship the repaired eDGe....soon". Sounds like pretty good service to me. I am waiting for its arrival (I never asked for a tracking number for the return and dont know the exact status). Hope this information helps.