I'm one of the first buyers. i bought it in the States during a short visit. Unfortunately it had a bug and I had to return it.
when I came home in Switzerland, I had to pay tax at the airport. nothing wrong with that.

I used a very good friend to ship it back to entourage. they send the new one to her and she worked on it for a couple of days. i specifically asked for that, since i needed to know if it was indeed ok.

it's a pitty that customs wanted to have tax again.

all to all,I'm satisfied with the service of Entourage,even if they didn't want to send anything outside the US and Canada. a couple of months later they had there setup in Europe.