Since the replacement isn't a new purchase, there wouldn't be VAT, right?

I also checked with Sales, and while European customers to have to pay for shipping to send the unit in to enTourage, enTourage pays the shipping to send the unit back to the customer. That sounds pretty fair for overseas service.

enTourage could tell you how long to expect it to take at the repair facility. Shipping to them is whatever service you use, and shipping back is whatever service enTourage uses (again - something they could tell you).