Hi! TS advised me today that I may return my big eDGe for replacement because of the defective e-ink screen (hair-thin line running down its length)--back to the company, not to the retail outlet. I'm still within the company's warranty period.

I'm in the UK so I'm counting the cost and the hassle of having the device replaced. If you have any experience with returning the eDGe no matter where you are (experience of UK or non-US owners really sought) will you please post it here.

Whatever you can share will be most helpful but I have a list of questions below:

1. How did the return process go? Where did you ship the product for replacement--to the US or is there one in Europe? What charges did you pay for (shipping- one way or two-way, charges for repair, VAT for product replacement once it enters the country as import?, etc.)?

2. How long did it take from your shipping the device to your getting a replacement? Can you tell how long between the receipt of the defective device at the company and Entourage System's shipping it back to you?

3. Do you have any wisdom to share in dealing with company people handling the return process? What do I have to do, what should I not do?

4. Do you have any advice regarding preparing the parcel for shipping back to Entourage Systems?

5. Finally, was getting a replacement worth all the hassle and expense?
My eDGe is functioning normally although the line is distracting as well as painful to see on a product I sacrificed some things to buy.

Looking forward to your posts. Thank you.