View Single Post
Old 12-02-2010, 05:13 PM   #37
eberhardt333
Edge User
 
They said it was a known issue that they could replicate. Supposedly based on how you write, but I don't think I write that different. Anyway they gave me the link to download 1.6 but I followed the instructions and I can't get it to update. But they are closed so I guess I will email tomorrow. Here is the link in case you want to try it. If you get it to work let me know. They said wait for the new update before updating again and the issue should be resolved.

1. Download update.zip fhttp://www.entourageedge.com/support/rsc/updates/edingo-1.6/update.zip to your PC. To download the file, copy the link and paste it into a browser. Your download should begin automatically.

2. Copy update.zip file to a USB storage device. Do not put it in a folder when it is on one of those devices.

3. Shut down the eDGe and remove any microSD card. If the mini-USB cable is connected, disconnect the mini-USB connector as well.

4. Insert the USB device that has update.zip into the eDGe.

5. Press and hold the menu button and the rotate button. (The menu button is located at the top right of the color screen. The rotate button is the 3rd button down, marked with a circular arrow).

6. While still holding the menu button and rotate button, slide the power switch over to turn on the eDGe.

7. Release the menu and rotate buttons 4-5 seconds after turning on the power.

8. During boot up, the eDGe should display a splash screen indicating it is installing the update. Wait for the eDGe to finish updating. Once complete, the eDGe will reboot on its own and should start normally.

Please let me know if you have any trouble with the above procedure. After the update completes please ensure the update.zip file is removed from the SD card or USB storage device used to update the eDGe. If that file is present during a future over the air update it may cause additional issues.