well, well, well "FINALLY" i'm up & running. i will tell you what i did for other users who have this problem. i looked in my book of websites & passwords & sure enough i did have an adobe account. i followed a link i was given in the forum here to adobes website & i entered my email addy & clicked forgot password. they sent me a new one & i entered it & here i am up & running. i just want to thank each & everyone of you who tried to help me from the bottom of my heart. for people like me it's extremely helpful to have a group of people who are commited to helping others in so called distress. i think i'm gonna be loving this pocket edge. i'm sure i'll be asking more ?'s. hope you don't mind. forever greatful goldy319