hi dr.t, i noticed on the screen it shows the wifi connection at the top of the screen from top to bottom three bars & a circle, in the user guide it was showing the wifi from left to right long ways. when i go to enter my wep # it says connection excellent & thats before i hit connect. maybe i think i'm connected but not. i used my email & the entourage pw i created for the store & that doesn't work either. thats why i'm leaning toward the wifi connection. my connection selection came up & i picked it & like i said i put in my wep # & pushed connect. i'm really sorry for repeating myself but i'm just so frustrated now. i want to thank everyone for trying to help me. it's extremely appreciated. thank God for you people & the help you offer.