thank you dontpanic & stephenc for replying, this is driving me crazy, i went to the entourage website & registered & i even tried that password. i just now put in my verizon email password & an error came up saying network connection error. please try again.--code 9, but yet i put my wep # in & it came up excellent connection & shows a full strength signal at top of screen. i know i'm using the correct password for my live id email which is msn, i also tried my verizon email & password & the same. is there any way to use this w/o registering for now until i can get this solved with a phone call to them on monday? i have an actiontec router, model # M1424WR. some people were saying thier routers were old & had to have settings applied to the pocket edge, i wonder if that's the case with me, although i don't think so because according to the screen it shows i'm connected. i'm so confused, you have the right name "dontpanic" because that's just what i'm doing now lol. tia for any help