Don'tPanic did indeed call me and help me get an RMA for return/repair.
I only sent my Edge out today (from a Fed Ex facility) because I've been in the OR all week.
That's one reason that service is important to me: I only get small windows in which to accomplish things due to my work.
I appreciate them contacting me, I just wish it had been sooner so that I could have sent it back when I had a lull in surgical cases.
I'll keep you posted regarding follow-up.
Garrett