I actually agree with Garrett. We have certainly not maintained our standard for customer support over the last ten days. What we experienced with the HSN sales was an overnight change in the types of problems/questions people have, a shift in the ratio of calls to e-mail tickets from 5:95 to 95:5, and extremely long call times as normal instead of as the exception. This has produced the result of clogging our tech support lines significantly. We have increased the number of people answering calls and returning messages significantly, and have people working twelve hour shifts to get through this backlog. We are catching up and know what we were doing wrong and hope to earn Garrett's confidence.

Garrett, private message me your phone number and I will call you this morning if you are available.

Tom Conklin