I agree with Franky, send them an e-mail. I had a problem with my Edge, and the customer support replied very fast and was very helpful (actually it was due to some electricity problems in my house - power shortage, it had nothing to do with the Edge). So I really feel the title of this topic is unfair, considering how surprisingly helpful and responsive was their support for the rest of us.

Garrett, could you tell us what's wrong with your Edge, we might be able to help you (by that I mostly mean - Boris ). Really, we all encounter problems when dealing with a new device, so there is a chance you could fix it without sending it back.