I am pleased to hear that others have received good support. However, that's not been my experience, and it's been for 100% of the time that I've needed their support.
If the delay is due to being overwhelmed by recent sales, then they should hire some temp help. I don't need them to fix it for me via the phone, only to give instructions about
sending it back for repairs.
I'm not seeking any special service, only what was in the warranty.
Garrett