I have been extremely impressed with their customer service. I've asked several questions and had them work on particular projects just for me, and even though I haven't purchased an Edge yet, they have bent over backwards to help me. I've never had any company work with me as much as they have to solve problems and answer questions. not even after I've spent money of their products, much less before I've even committed to purchasing anything.

Maybe you could specify what your problem is? There are a lot of people on the forums who are very helpful. Perhaps someone can provide some insight or even a solution.