I understand your frustration, Garrett, but please understand that enTourage has always done everything it *can* when it comes to customer service.

With 13,000 units sold in effectively one day, and all shipping within a few days, I think enTourage was simply overwhelmed by the volume of calls as people require help in getting their eDGe set up. Remember that enTourage is not Apple or Microsoft with tens of thousands of employees The backlog will clear up, no question.

You may need to wait, but rest assured that enTourage will address your concerns