Today was my third day of no call back from customer service. I have been calling their number (provided on the web site), and each time I leave my phone number and what the problem is.
From over 1 dozen calls by me, I had only one call back, as referenced above.
Today I tried something new: went to the internal phone directory for Entourage, and started calling people in what appears to be middle management, and leaving a polite voicemail about the problems and the lack of returned calls.
It was the end of the day today when I got that idea, so I think it will be Monday before I hear something.
I'm a physician (surgical specialty), and was using my Edge for holding some data for surgery. I think I am cured of that idea.
It's been very rare for me to encounter as shoddy service as Entourage gives. I have no explanation for it, but given that it's continuing, I have to believe it's reflective of the company at large.
Too bad, as the Edge was a nice idea.
Garrett