I think you are exactly right that negative reviews are much more likely to be written than happy customers writing about their good experiences. While only HSN and Entourage know the truth, I am highly skeptical of the sales number of 13-14,000. While we have NO data to go on, I doubt this figure. For one thing, I would have expected a bigger uptick in Forum activity. I just dont think HSN has any motivation to give the real numbers.