Boris, you are a very wise and patient man. Two qualities I lack but am striving to attain. But with that said, I don't know that I agree with you, and here's why.

There are a lot of companies out there that don't communicate with customers and feel like they have to keep everything secretive, even to the extent they feel they need to deceive customers about what’s in development. I've had personal experience with this, and because I was lied to, it cost me money (and given my circumstances any amount of money is significant LOL). So I find Entourage's willingness to communicate with customers honestly extremely refreshing, and reactions like Maynard's, which are, in my opinion, irrational (for a second reason I will mention in a second), will, I fear, merely result in Entourage becoming like all these other companies, refusing to communicate about what's in development and lying about it if you ask. ("Are you working on 'x’?" "No! No! No! No!... yes." )

The second reason I believe his response is unreasonable is because this is nothing unusual, especially for a company developing a product that is unique. As I stated elsewhere, developments are planned, predictions are made, deadlines are projected, problems arise and deadlines are pushed back. This is not only typical of technology products but all products. And it isn't the result of incompetence so much as unforeseen complications. Entourage has been very open about what's going on. They stated a deadline of Fall for the release of 2.2, and it was barely Fall before people came out of the woodwork screaming and yelling "WHERE IS IT? YOU'VE BROKEN YOUR PROMISE!" (Lord have mercy people.) There are many products out there which have gone through far worse delays in both production and upgrades. It happens all the time. So for people to get outraged that it happens with the Edge is, in my opinion, ridiculous. They projected a release date of Fall, and before Fall was half way through, they came in here and told us what was going on. I appreciate the bejeebers out of that.

Projected release dates are delayed. It happens ALL the time. Anyone who deals with technology products in particular should be familiar with and used to this. Entourage’s willingness to communicate with us about what’s happening sets them apart, in my mind.

I'm sorry if I offend anyone (other than Maynard, because I expected to offend him (and some others); but I'll probably be sorry I offended them in a little while LOL), but that's how I see the situation. And it annoys me to think it might alter the way Entourage communicates with us. If I were them, it would alter the way I communicate with my customers.

It’s possible I’m the one out of line. If so, feel free to call me on it. You can even ban my ability to post. I won’t be offended. So there it is. LOL