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I have been down this road. My new Kindle's display packed it up after 2 hours. I called Amazon support and they are sending me a replacement. They do need the original order number, but they were able to look it up based on the name of the original purchaser. All in all it took 15 mins. on the phone. Replacement time was not quoted but he did say it would be more than a week, less than a month, as warranties are getting priority. I wanted this for a cruise I am leaving on at the end of this week, so I ebay'd another. I figure I can sell the replacement one.
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