This question always gets asked, so while I download my own update, let me post this, 'cause I know people are going to ask
In every past release, many people have had problems updating, mainly because Android doesn’t do a great job telling the user what’s happening (this isn’t enTourage’s fault, but enTourage has been able to “assist Android to make things a bit more informative).
Problem 1: “I installed the update, but nothing happens
The key thing to understand is that the update is a two part process. Part 1 is to download the update. Part 2 is to install the update.
So, here’s what you do:
- in the Applications, tap the “Update application and instruct it to download the update
- as the update downloads, at the top left corner of the LCD you’ll see an indicator, with a number in red superimposed, going from 0 to 100 (percent)
- the download will take 5-10 minutes at least
- when the download is done, you’ll see a different indicator in the top left corner of the LCD, with no red numbers
- press the “Menu button, “notifications, and then tap the “Update ready to install item
- Follow the instructions to install the update. It’ll take about 5 minutes or a bit more.
When it installs, the eDGe will reboot. If, when it reboots, your eDGe still looks the same, then it could be the update didn’t “take. In this case, repeat the update process. And repeat it a third time if necessary. After that, contact enTourage Tech Support so they can assist you immediately. It’s a computer after all, and stuff happens from time to time
Problem 2: “My eDGe keeps installing and rebooting by itself in an infinite loop
If you previously got an “update.zip via email (or otherwise) from enTourage, or downloaded it from a link provided in these forums, then it’s probably the cause. The eDGe is being confused by having two update.zip’s (the one the “Update app downloads, and the leftover one from last time).
First, power off your eDGe, pulling the battery if necessary. Then remove the SD card and then boot up again. If the patch doesn’t install, but the eDGe goes to the home screen fine, try redownloading the update and try again.
If removing the SD card doesn’t help, contact enTourage Tech Support immediately so that they can help you right away.
Hope this is helpful