I've also had the "so good you're not sure whether you should praise because maybe they weren't supposed to do that for you" kind of service from Entourage that others have reported. At the risk of this being a total love-in thread, I'll say that it does ease your mind buying a first generation, unique product from a relatively unknown company knowing that you're getting service from real, earnest people. If anything, at least this thread can inspire confidence in dealing with the company for those considering the device.