Ive done a search but can't find anything on this problem, after correctly shutting down my edge, it suddenly wont start up. it reaches the white entourage screen with the black shadows of people, but wont respond after that. Ive tried with the power plugged in and not plugged in, the only way to take it off that screen is to unplug the battery. :-( Im australian, so i really dont want to have to send it back to the states to service, though I have opened up a help ticket in support.

Anyone have any ideas? is there a way to do a hard reset? (I have all my uni work on it with non-backed up notes, so i don't really want to lose everything)