Quote:
Originally Posted by robot
p.s. EE tech support work well, but very slowly. So I'm afraid that when they release android 2.1 there will be android 2.3 (or 3.0, who knows). From my bug reports the only things that were corrected were "ghosted touch" and "sleep mode". Some updates are IMHO useless like flash lite support. I don't say that flash is useless, but it's included in android 2.2 distribution and the time spended to bring us "flash lite" could be used to compile android 2.2. The same thing for power management which were allready improved in last version of android and so on.
|
I think that we need to make a distinction between "tech support" (which addresses problems that customers are having with current capabilities) and "product development" (which addresses adding additional functionality and features to the product). While I have no idea how enTourage is internally organized, I strongly suspect that there is overlap in personnel between the teams or at least very close collaboration. But they are really two distinct functions.
FWIW, my experience with "tech support" (i.e., resolving an issue with a current function, which was a non-working camera) was that they are incredibly speedy (see my thread from a couple of weeks ago "RMAed
" for a complete timeline). Other posters have also praised enTourage for a quick and painless resolution of issues.
Finally, in terms of integrating Android 2.2, if a tech company with as vast resources for product development as Motorola has to ship the Droid X in mid-July with 2.1 (with an upgrade to 2.2 promised in late summer), then I'm not sure that it's fair to criticize enTourage for taking a while before upgrading to it.