I got an email from tech support today that they found that the camera module was malfunctioning, but that it has been replaced. Most importantly, my eDGe is en route back to me with delivery expected this Wednesday!

Kudos to Entourage's tech support--I have never had a RMA process take place so quickly and painlessly.

For those wondering, the timeline of this process was:

Wednesday, June 2nd:
- originally contacted tech support with the complaint
- received a response within 4 hours, requesting confirmation that I was running the latest version of the firmware

Thursday, June 3rd:
- received an APK with instructions on how to log the issue for their engineers to review
- I didn't get a chance to send them a log file until after end of business

Friday, June 4th:
- received acknowledgment that they had received the log and that it had been forwarded to their engineers to review

Wednesday, June 9th:
- informed that the they needed to issue an RMA
- received a FedEx packing slip for 2day shipping (i.e., no out-of-pocket expense for me to ship it back to them)
- I dropped it off that afternoon

Friday, June 11th:
- the package was delivered by FedEx that afternoon to Entourage (McLean, VA)

Monday, June 14th:
- received word that the camera module was malfunctioning and had been replaced
- Entourage sent it back to me via FedEx 2Day, with delivery expected on Wednesday, June 16th