I had to RMA my eDGe for the same issue Walt. The good news is I am getting it back today. Somehow the 2day FedEx label took 5 days to get to enTourage, but they diagnosed, fixed, and shipped my eDGe on the same day. They really have the best support I have seen in technology products. Here is a big thanks to Jeff at tech support.

ps. Life for a week without my eDGe was tough. It has really become a part of my daily usage. But mostly I miss my books.