Well after several exchanges of emails with tech support, it looks like I'm going to have RMA my eDGe. The camera never worked (even after a reset to factory settings) and after reviewing the logs, the engineers concluded that it must be some sort of issue with the hardware.

Has anyone done a RMA with their eDGe? What is the turn around time between sending it down and getting it back (or a replacement)?

It's a pain in the butt to have to send it in, but I should say that the guys at tech/customer support have been excellent.