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Old 06-11-2010, 04:10 PM   #12
Burgher
Edge User
 
Angry Official international shipping on eDGe announced, but is it good news?

Have you seen the update on international shipping in the official FAQ?
Quote:
Online orders from www.entourageedge.com can only ship to U.S. and Canada. International shipping will be supported through our online partner CDW. Visit www.cdw.com for details.
As to me that's not good at all. An altogether unsatisfactory solution after three months of them promising and us waiting. Just look at international shipping conditions of CDW:
Quote:
International Orders

Orders for shipment to addresses outside of the U.S. and including Canada, Guam, U.S. Virgin Islands and Puerto Rico are subject to the following terms:

* International orders and inquiries can be placed via voice telephone to 847.465.6000, by facsimile 847.465.6800, postal mail or e-mail. Please include your telephone number and e-mail address with your inquiries.
* Orders for shipment outside of the U.S. are subject to shipping fees, applicable customs, duties and taxes, all of which are the responsibility of the customer. All international orders must be prepaid in full with U.S. funds by wire transfer or cashiers check drawn from a U.S. bank.
* Incoterms for shipments outside the U.S. are CIP (Carriage and Insurance Paid). Processing times may take an additional 3 days compared to domestic orders.
* CDW will not ship to freight forwarders unless product is for their internal use only. All international orders must ship directly to the end destination.
* "Will-Call" orders are not accepted for international shipments.
* CDW cannot drop ship physical products to an international location.
* Please note that certain products may not be exportable due to their classification. Also, certain brands may not be exportable for contractual reasons. CDW reserves the right to deny an export for any reason.
* CDW does not provide certificates of origin, NAFTA certificates or any other free trade certificates, letters of credit or legalized paperwork. Pre-shipment inspections, when necessary, are the customer's responsibility.
* All commodities, technology or software are exported from the U.S. in accordance with the Export Administration Regulations. Diversion contrary to U.S. law is prohibited.
* Diversion, use, export or re-export contrary to U.S. law is prohibited. Export to the following countries is prohibited: Cuba, Iran, Sudan or Syria. In addition, products may not be exported or re-exported to entities and persons that are ineligible under U.S. law to receive United States commodities, technology and/or software.


International Payment

To determine the shipping cost for your order please include:
• Name/Company Name
• Street Address/Apartment/Suite/Unit
• Postal Code (if applicable)
• City
• Country

Wire Transfer for entire amount including shipping to:
The Northern Trust Company
C/O CDW
Account #47910
Route #071000152
50 LaSalle Street
Chicago, Illinois USA 60675
312.630.6000

Cashiers Check or Money Order for entire amount including shipping to:
CDW
200 N Milwaukee Ave
Vernon Hills, Illinois 60061
Attention: International Prepay

Note: Include CDW order number provided by your Account Manager with payment.


International Warranties

Please be aware that many products' warranties do not provide coverage outside the U.S., and some products may not be exported under any circumstances due to manufacturers' restrictions or U.S. law.

CDW makes no representations regarding warranty coverage, compatibility or serviceability for products that are used outside the U.S.
That's all just terrible. You are not able to place order online, instead you'll have to contact them and wait till they bother to answer. You are not able to pay with credit card or PayPal, instead you'll have to use inconvenient and expensive wire transfer. And, most important, the eDGe is $100 more expensive at CDW, but still you get no warranty.

So there is no point at all to wait for official distribution. Ask your friends in the US to buy one or use mail forwarders.