Quote:
Originally Posted by delphidb96
Yep, if you tell them it never worked, that might do it. And given what you've said, I'm beginning to believe that the slot is broken. I hate to ask this, because I know Australia can be a big, wide-open-spaces place, but is there a competent (we all know competent repair techs can be hard to find) repair tech who could verify the SD card won't stay? I don't really think Bookeen necessarily believes this may be the case - but I can't say for sure as I've not been between you and their tech support, eavesdropping.
Still, I urge you to get the RMA number as soon as possible because it will take a while after shipping before they repair and ship back or replace and ship back.
Derek
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Derek,
I live in New Jersey and purchased my CyBook from NAEB, I sent e-mails to you and to Jim.
When I received the Cybook two weeks ago, my computer did not recognize the CyBook or the sd slot and I could not put the SD card in the Cybook. I purchased another SD card and had the same problem. I have a separate card reader that would not load either card. The card reader wanted to format them but was not able to do this. I loaded books directly on the the Cybook and went to Arizona for a week. I was able to arrange to have both cards loaded by a friend. His computer had no trouble. Since there really was nothing wrong with the cards, the problem must be with recognition by my computer. When I returned from Arizona, I tried to put the loaded SD cards in my CyBook, but they will not stay in. Whatever holds them in does not catch. I e-mailed Jim, you, and Bookeen. I did explain to Bookeen that the card never worked. Jim said he would forward my e-mail to you. Bookeen replied the very next day informing me that "Broken parts are not covered by the warranty; if you wish, we can handle a repair.This operation costs 70 euros plus shipping". They gave me a "Return Merchandise Authorization (RMA) procedure", but did not supply an authorization number.