Hi. I have a variant to the frozen LCD experience: mine froze after booting up until the entourage systems logo with trackball lit up and no activity on the e-ink side and the device will not turn off by pressing and long-pressing the power button. I removed the battery and replaced it. No development except that the LED in the power button glowed red. So I plugged it into the AC main which made the power button LED turn green but the LCD is still froze in the same logo.

Emailed tech support: their solution is to download the software update (from the link below) onto a USB or SD card and update offline.

https://www.entourageedge.com/support/index.php?_m=knowledgebase&_a=viewarticle&kbarticl eid=236

My update is going on for 8 hours now and the eDGe shows no sign of finishing up. Is 8 hours or more common for an offline update?