I am extremely sorry that your ticket was closed without us resolving your issue. Please contact us again as we want to help you and ensure you have the best possible experience with your eDGe!

You can reach us at 1-703-650-5381 (Monday-Friday, 9:00AM to 5:00PM EST ) or if you want we can try and contact you. You can also submit another ticket and I can follow up on it with our support team.

-Dan