Sadly, I have to RMA my device. I've had two hardware issues so far: 1. Loose batter fit 2. Dead internal speakers.

The one bright spot is Entourage's willingness to do an advanced exchange for me. I offered up my Amex to secure the advanced exchange, but they said it wasn't necessary. Lets hope this kindness doesn't get abused. My Bose headphones used to be covered by advanced exchange, but they stopped that due to non-returned items.

Its nice to see them trusting their customer base and according to the support person, they will get my replacement unit shipped to their offices, run a QA check on it and then send it on to me!!!

So...here's for hoping for a better unit for me.

Wish me luck

Craig