Hi again,

Can you call tech support? It would better and easier for us to troubleshoot this issue either over the phone. The number is 1-703-650-5381 or if you would like we can call you - just send an email to techsupport@entourageedge.com with your info. We can also do it via email if you would prefer.

Also are you able to connect to a WiFi network with a different security protocol?