Hello,

If the eDGe is indeed registered under another account, you will need to have the previous person make it "transferable" to another account.

Here are the steps to transfer your registered device (make it transferable) to another account:

1. Login to the account that the device is currently registered with on your PC:
https://www.entourageedge.com/customer/account/login/
2. After logging in you should see your device appear under "My Devices" on the "Account Dashboard"
3. Click "Edit" and choose "Yes" for transferable. Then hit Save.
4. Now you can re-register your device to another account. Please see this article for information on how to register a device.

This information can also be found in the knowledge-base: https://www.entourageedge.com/suppor...kbarticleid=81

If you find that the eDGe was not previously registered to another person, or the steps listed above do not work, you will need to contact our support team in order to resolve the issue. You can find more information on how to contact tech support through the following link: https://www.entourageedge.com/support/

Technical Support
techsupport@entourageedge.com
1-703-650-5381 (Phone)
Support hours of operation: Monday-Friday, 9:00AM to 5:00PM EST