Weirdest thing I've ever seen....I've been having this problem since I got it back from Entourage-- because of the the last problem (came in today at noon Fed ex-its now two my time)...and I could not get this device to register. I turned it off, I turned it on. I did everything I could think of. Finally, I went back to the the main screen and found a second register icon. I clicked it. It went through the same process and instead of getting an error message...it just worked. Don't know why...but I'm starting to get a little concerned about the product. Not looking like I'm going to recommend it for review to my campus at the moment. But I'll give it time.