MobileRead Forums - View Single Post - 0 for 2 on the Entourage e-Book store

mikew · 08-30-2010, 06:13 PM

I just got an error when trying to download as well. It was invoiced, paid, but when I try to download I get E_LIC_USER_UNKOWN then a URL to lightningsource.com/fulfillment/fulfill followed by urn and uuid #. I've downloaded a number of books since I got the edge and never had a problem. Anyway, I tried my library/purchased, the download errors (same as above). Went to my laptop and did the download to PC option trying to copy the .acms from USB just sits there (does nothing) I have a support request in. Bit of a bummer as I was ready to get reading. I only know of those 3 approaches to get my content (time of purchase, my library/purchased and USB transfer). Not having any luck. Has anyone else seen/experienced this and know how to resolve? My current guess is that the e-store passes along the order to someone else (lightingsource?) that does the actual fulfillment and there's issues there. Pure speculation based on the error.

08-30-2010, 06:13 PM	#6
mikew Edge User	I just got an error when trying to download as well. It was invoiced, paid, but when I try to download I get E_LIC_USER_UNKOWN then a URL to lightningsource.com/fulfillment/fulfill followed by urn and uuid #. I've downloaded a number of books since I got the edge and never had a problem. Anyway, I tried my library/purchased, the download errors (same as above). Went to my laptop and did the download to PC option trying to copy the .acms from USB just sits there (does nothing) I have a support request in. Bit of a bummer as I was ready to get reading. I only know of those 3 approaches to get my content (time of purchase, my library/purchased and USB transfer). Not having any luck. Has anyone else seen/experienced this and know how to resolve? My current guess is that the e-store passes along the order to someone else (lightingsource?) that does the actual fulfillment and there's issues there. Pure speculation based on the error.