I believe this may help
1. Download Golden Update from Entourage here:
http://www.entourageedge.com/support...ate.golden.zip
2. Rename the file to update.zip then copy the update to the root of an SD card and pop the SD card in your eDGe
3. Press and hold "rotate" and "menu" buttons and turn on your eDGe using power button. You need to hold "rotate" and "menu" for about 7 seconds to start firmware update process.
I believe this ought to factory reset your edge.