It would be wonderful if there was a way for us to reset the device to factory defaults? I know there is a way but if something gets corrupted from an update or something else? Since, right now I see is to return it to Entourage to get it fixed....

A simple program like what Apple does on iTunes to restore iPod/iPod Touch/iPhone would be really beneficial and probably save Entourage money instead of us returning the device when it goes caput.