In some ways, this is even more irritating to me. I'm an old school guy when it comes to support. If I spend good money on a device and they offer tech support over the phone, then that is what I expect. I should not have to shotgun the support team to get an answer to a support question. They really need to be consistent with the various avenues of support they offer.

The correct approach is to announce the support hours on the forum and on the main web site so we all know when to expect a human to be available. Next, if you publicly announce a holiday, then the support folks should NOT be answering questions over email or the forum when the company has made the decision to give them a day off. This company has obviously been busting its collective hump to get the product out the door and I am sure they deserve a break, but we as customers also deserve a certain level of service and should have our expectations set appropriately.

I know they will get better as time goes on and this is growing pains.

Thanks

Craig