Anyone else experience an issue where your eDGe will not power up?

I've had mine for 2 days now and twice I've had to re-seat the battery to get it to power up.

And by the way, that batter is a royal pain to pop out. Even after you release the two slide tabs, the battery remains in the unit. Is this possibly the cause of my problem?

I've called support and emailed them...but no response as yet.

Thanks

Craig Brauckmiller